While the Source supports most non-metallic phone cases, plastic grips (e.g. PopSockets) and accessories, there are important exceptions that should not be attached to your phone while on the Source.
No metals or metallic objects should ever be placed in between the Source and your phone. These objects could become very hot and damage the Source or your phone. There is a warning label on the Source to remind you and any other users.
Any accessory that has metal components, a metallic finish, holds credit cards, coins or small metals, or has RFID shielding should be removed from your phone and not placed in between the Source and your phone. If you cannot remove these, simply use the Source's USB port to charge instead and set your phone beside the Source while charging.
If you do accidentally set a metal object in between your phone and the Source, unplug the Source and wait 10 minutes for the object to cool. Then remove your phone and the object from the Source.
PopSockets or other grips with metallic or aluminum finishes should be removed before placing your phone on the Source (e.g. the Saffiano Rose Gold PopSocket). Some PopSockets have a quick detach system to support wireless chargers. Simply twist-off the PopTop before placing your phone on the Source. Ring grips or other metal grip accessories should be removed before charging on the Source or they could become hot or prevent proper charging.
Wallet cases of any description should be removed before placing your phone on the Source. Wallet cases or their contents can become hot if placed between your phone and the Source. They frequently include RFID shielding. Many people don’t realize their wallet case has a metallic layer inside, as an example, all Monet brand cases should not be used with the Spansive Source as they can become hot.
Credit cards, coins, keys, RFID badges, or any other loose metal objects should never be placed in between the Source and your phone as they all can become hot and damage your phone or the Source.
It is, however, safe to set iPads and tablets on the Source. Even though they will not charge wirelessly you can plug them into one of the Source’s USB ports. The Source will detect a tablet that has been set down and will not cause any unwanted heating.
If you are unsure if your favorite accessory is safe to place on the Source, we’d be happy to help, just email us at email@example.com. Feel free to send us a picture of your favorite accessory or tell us the name of it.